Q. How do I begin the process?
A. When you make the initial call to our office we will ask a few questions about the type of pool you are thinking about, what features you are looking for in a pool and how you think you will use it. Then we set up an appointment with you to come look at your site. On this first visit we will be taking measurements, checking utilities, looking at the grade and taking photographs of your yard. It is always best if all parties wanting input on the overall design be present at this first meeting. This ensures we don't come back with something one or the other does not like. At the end of this first meeting, we will set a time for our second meeting to show you our design. Then we will go back to our office and design a plan that will incorporate those features you desire.
Q. What happens next?
A. Our second meeting is normally at our office so we can show you the different options on tiles, equipment, plaster, decking, lighting etc. We will go over all the features, look at the design, and discuss construction timing, access to the yard and what can be expected during the construction.
Q. I noticed Atlantis Pools provides video testimonials on their website. Why is that?
A. We do this to prove our testimonials are not made up. If a company has testimonials that are just typed on their website they may not be 100% factual. It is easy to say whatever you want if it can't be substantiated.
Q. Will your company build our pool or does it sub-contract the work to others? Does it matter?
A. We do most of our pool construction ourselves, (see personnel page) as we have the skill, knowledge, employees, trucks, equipment & tools. It is safe to say no other company in Tulsa will do as many phases on your pool using their own employees. We feel it is important to do the work ourselves so we have better control of the quality and timing of construction. Many times contractors who sub out their work try to do too much and end up using whoever is not busy. This can be a problem, as you may end up with the 3rd or 4th subcontractor on their list.
Q. What are the different phases of constructing a swimming pool?
A. Although it varies from job to job, here is a list for a standard pool: Pre-grade/demolition, form pool, excavate pool & haul dirt, install plumbing, install gravel, install rebar for shell, shoot gunite, place tile, install coping, grade for deck, set-up deck, pour deck, set equipment, hook-up electrical and gas to equipment, prep for plaster, plaster pool, fill pool, start up pool and lastly, add chemicals.
Q. When will my pool be completed?
A. Depending on weather conditions, a standard pool takes 6-8 weeks, an elaborate pool can take up to a year or longer. Many of the delays of construction can be accredited to inclement weather.
Q. How does Atlantis Pools & Spas Inc. get most of their work?
A. A large part of our work is through referrals from previous customers and the rest is through yard signs, our website, and people seeing our company trucks.
Q. How large a company is Atlantis Pools & Spas Inc.?
A. Being a large company is not our main focus. We are only looking for a few select projects. Most of our competitors if asked want to build as many pools as possible. We on the other hand want to build between 30 to 35 pools a year. We are always in demand due to our knowledge of specialized pool construction.
Q. What can I expect the investment to be to build an Atlantis Pool?
A. Our pools range from around forty thousand for a simple pool, to hundreds of thousands for an elaborate pool with extensive landscaping, water features, stone decks, computer controls, etc.
Q. How many years has Atlantis Pools been in business? Why does it matter?
A. Our company was founded in April of 1981, making 2017 our 36th year! Many people don't realize most companies (around 50%) never make it to their 5th anniversary. Since we founded our company we have seen at least 50 Tulsa pool companies go out of business. Unfortunately customers usually find out too late, when the pool builder is in the middle of building their pool! We get at least three calls a year to come finish other companies' work. Please don't let this happen to you.
Q. What about a warranty on my pool investment?
A. Nothing will be more important to you after your pool is complete than a warranty from a company that will take care of any problems that may arise. We have been and will continue to be the best at taking care of our customers warranty problems. Our warranties are the best from the pool structure to the equipment. If you remember only one thing, remember that a warranty is only as good as the company offering it!
Q. Why do I have such a wide variance in my pool bids on similar size pools?
A. The price of a pool includes more than just size and shape. Other factors many contractors do not include account for the difference- such as quality of materials, craftsmanship, warranties, customer service, insurance, and time needed to build. Some of our competitors do not have an office, trucks, equipment, employees, or insurance--which makes it cheaper to operate but also easier for them to vanish. If you can't afford to do it right how will you afford to fix it?
Q. How can I research the different pool builders and pick the best one?
A. The best thing you can do is visit their place of business, see for yourself whether or not they have an office, warehouse, supplies, etc. Go visit a few of their job sites, talk to some of their past customers, and check their rating with the Better Business Bureau.
Q. Every pool builder in town says they are the best, how do I determine the truth?
A. It is quite simple, we are the only pool builder from Tulsa to receive International Awards of Excellence as well as Regional Awards for Design. We were the first builder in Oklahoma to have a Certified Building Professional on staff (first by 10 years), and the only builder that continually sends its staff to Regional and International shows for classes on advanced technical seminars. We are also the only builder in business for 36 years without any lawsuits. And one more important thing is to look at our portfolio vs. our competitors; all pools shown here were built by Atlantis Pools.
Q. I have heard a lot about in-floor cleaning systems, do they work? Does your company install them?
A. In-floor cleaners are the most logical way to build a pool, although the initial pool cost will be higher due to an increase in plumbing pipe and labor cost, it will usually pay for itself (the in-floor system) in three years or less. The cost savings is due to the fact that when your heater comes on, it returns the water from the bottom of the pool instead of the side, therefore being a more efficient way to heat the pool. Another benefit is that the chemicals are dispersed more evenly throughout the pool. This saves on chemicals because the return water comes back through more openings (usually 20+ vs. 3 to 5). Also due to the fact that the pool water turns over more efficiently you run the pool pump less hours per day therefore saving on electricity also.
Q. Some of the pool builders we have talked to said they will match their competitors price, does Atlantis do this?
A. We have seen this time and again and it is impossible to do. Pool builders who do this often do not know what their actual costs are, let alone what ours are. We have a better process to price our pools, by which we use a spread sheet and go over it with our customers, so they can see exactly where their money is going. We also build our pools to a higher standard, when you contract with Atlantis Pools you are getting the best of everything- from construction materials to equipment to warranties. We can't build all the pools in Tulsa and some of the people that do buy pools from our competitors believe "a pool is a pool". We can assure you that just isn't the case. Construction costs vary greatly, and if the price looks too good to be true, it probably is.
Q. Do we need to have a plan for our pool?
A. No, we will design a plan to fit your needs, this service is included with the purchase of your pool.
Q. When is the best time to start the process of researching for a pool?
A. We work year round, but typically 3 to 4 months before you want to swim. This time is needed for design, planning and acquiring permits.
Q. Who oversees the project when it is started?
A. Every project is overseen by John Oliver. He is your contact person from start to finish!
Q. How can I get started on a design for my outdoor living environment?
A. You can call us at 918-641-1100, email us at firstname.lastname@example.org , visit our showroom at 9300 E. Broken Arrow Expressway, Suite D, Tulsa, Ok. 74145 or fill out our contact info on our contact page and we will contact you!
Q. How do we pay for the pool?
A. We invoice you as work progresses and are paid by a draw schedule that is agreeable to both parties. Our payments vary, and depending on the size of the project it may be as few as 4 payments or as many as 15 payments. Our final payment is always paid at completion.
Q. We have got bids from three different builders and some of them will not give us a copy of our design. Why is that?
A. It does vary from company to company as to their policy. Often pool designers feel that they have the best design but not always the best price. It is just a way to keep from having their pool design bid on without their blessing. We agree with that reasoning also. It usually works in the pool buyers favor anyway. It is hard to tell what all is included and not included by just looking a drawing. You actually need specifications to get accurate "bids'. Just remember this, " A Free Plan is Never Good and A Good Plan is Never Free."
Atlantis Pools & Spas Inc. will educate consumers about swimming pools, have the most highly trained personnel, build the absolute best swimming pools with the latest in technological features, and be aware that completing jobs on time is of importance to all for a mutually beneficial experience.